By The Lake | Phuket Deluxe Group

Terms & Conditions

By The Lake Villas conducts its business based on its standard Terms & Conditions.

BOOKINGS

1.   Reservations to be made by those 18 years of age and above.
2.  Any special requirements must be confirmed upon booking.
3.   All bookings are the responsibility of the individual who processes the accommodation confirmation, whether for yourself, on behalf of a third party or given as a gift.

AMENDMENTS AND CANCELLATIONS BY THE GUEST

1.  Any amendments required to an already confirmed booking must be made in writing.
2.   CCancellation of a booking or a request to reduce the period of stay must be made in writing and is subject to Phuket Deluxe Rentals cancellation policy.
3.   Any special requirements must be confirmed at the time of booking.

PAYMENT

1.  50% of the total amount of the reservation will be charged on the day the booking is processed.
2.   The balance is payable upon check-in.
3.   Payments can be made by Credit Card or Money Transfer.

SECURITY DEPOSIT

1.  Daily Rentals
    – Two-Bedroom Pool Villas: A deposit of 15,000 Thai Baht is required within seven days of the reservation date.
     – Three-Bedroom Villas: A deposit of 20,000 Thai Baht is required within seven days of the reservation date.
2.  Weekly & Monthly Rentals
    – Two-Bedroom Pool Villas: A deposit of 40,000 Thai Baht is required within seven days of the reservation date.
    – Three-Bedroom Pool Villas: A deposit of 50,000 Thai Baht is required within seven days of the reservation date.

CANCELLATION CHARGES

1.   If cancellation of a reservation is made up to 30 days prior to check-in, 50% of the total cost of the booking will be charged.
2.   If cancellation of a reservation is made less than 30 days prior to check-in, Phuket Deluxe Rentals will be entitled to 100% of the total value of accommodation cancelled.
3.   Non-arrivals will incur a 100% charge for the unused reservation.

COMPLAINTS

1. Any complaint(s) must be brought to the attention of By The Lake at the earliest opportunity during your stay. Should it not be resolved to your satisfaction, please notify By The Lake in writing.

AMENDMENTS OR CANCELLATION BY BY THE LAKE

1.  Should Phuket Deluxe Rentals, for reasons beyond their control, need to make any kind of amendment to your booking, it reserves the right to offer a suitable accommodation alternative.
2.   Phuket Deluxe Rentals may cancel the booking and apply full cancellation charges if:
    a)  The booking might, in the opinion of Phuket Deluxe Rentals, be deemed inappropriate.
    b)    The behavior of guest(s) is considered, in the opinion of Phuket Deluxe Rentals, inappropriate or of detriment to the health and safety of its other guests, staff or property.

DAMAGE & LIABILITY

1. Guests will be liable for any damage caused to Phuket Deluxe Rentals properties, including but not limited to equipment, furnishings and utensils that is the result of negligent or willful intent of a guest or their associates. The requested costs for repair / replacement must be made to Phuket Deluxe Rentals and will include compensation for any loss of business during the time of repair / renovation.

PERSONAL PROPERTY

1 . Phuket Deluxe Rentals shall not be liable for the loss and/or damage to the property or that of the guest whilst on the premises. Any property that is left unattended is the sole responsibility of the owner.

SMOKING

1. Smoking is not permitted inside the villas. Smoking is only allowed in open air spaces.

PETS

1. Pets will be allowed upon special request prior to arrival and will be considered on a case-by-case basis.

REFUNDS

1. No refunds or reductions can be made in respect of meals or accommodation booked but not taken.

ARRIVALS AND DEPARTURES

1. Unless specific alternative arrangements have been confirmed, check-in to accommodation can only be made from 15:00 onwards and must be vacated by 12:00 on the date of departure. If a villa is not vacated by the time specified the guest will be subject to the charge for another night of accommodation.

PRIVACY POLICY

1.   Personal information collected from guests is used to fulfill requested accommodation requirements and to liaise with guests in relation to their stay and any specific needs.
2.   Phuket Deluxe Rentals does not modify, copy, distribute, license, sell or redistribute any personal details.
3.   Phuket Deluxe Rentals will endeavor to keep your information up-to-date and accurate.
4.   If you opt to receive further information from us, we will include you in our mailing list in order to provide you with news and updates relating to Phuket Deluxe Rentals, however, please be ensured that we will not use your personal data for any other reason.
5.   By using the Phuket Deluxe Rentals website or making a booking, you consent to the collection and use of information in the ways described above.

By The Lake are a collection of 2- and 3 bedroom luxurious pool villas - ideally located just 800 metres from Nai Harn Beach in southern Phuket.

Designed and built by a european company to the highest standards in quality, far above the regular national standard. Now, 2021, it is owned by a german / thai management, to combine the best out of two cultures. The best friendly service you can imagine in our villas at Nai Harn and a trustable and reliable managed booking process. The facility are maintained to fit to your needs regardless any costs.